Service Desk Field Technician

Service Desk Field Technicians are responsible for providing out-of-this-world customer service and superb technical support to end-users. Most of the work involves providing support on customer site during field visits. The candidate must be proactive and have the ability to show initiative and act independently to resolve problems, manage multiple priorities and follow through on projects/tasks to completion. The ideal candidate should also have excellent interpersonal and communication skills.

Why Cyzerg

“Never believe that a few caring people can't change the world. For, indeed, that's all who ever have,” said Margaret Mead.
Cyzerg stands for opportunity. The opportunity to build a better society and a better business model, to connect the success of people with the success of organizations, and to use technology to change, if not the entire world, at least the world of those we touch every day.

Cyzerg is a technology company actively serving more than 68 companies in South Florida, which guarantees you new challenges, a chance to discover new things, and an opportunity to better your career. If you are passionate about technology and helping others, we would love for you to join our team.

We at Cyzerg are all about opportunity. As long as you are hungry for knowledge and persevere in learning, we will expose you to our team’s combined 40 years of experience.

As Dr. Seuss says “You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.”


Here is what the job entails:

At Cyzerg, one day is often very different than the next. Here, you will never get bored with technology and will never have to worry about falling behind in technology. Sounds exciting? Challenging enough? Do you want to be part of a group of passionate and driven team? If the answer is yes, here are some challenges and opportunities coming your way:

  • Deliver out-of-this-world customer service and superb technical support to end-users feeling disappointed with technology.

  • Provide service and technical customer support during field visits or dispatches.

  • Provide support to customers on site or remote with computer related issues. Serve as customer contact person for technical maintenance and support requests.

  • Manage on site installations, repair, maintenance, and test tasks of computers, printers and scanners.

  • Install, configure, and troubleshoot email and Outlook related issues.

  • Help and support users with requests such email account creation, modification of email distribution lists, and configuration of email accounts in Outlook and mobile devices.

  • Analyze and troubleshoot issues related with computer performance and system degradation.

  • Remove malwares including but not limited to virus, ad-ware, spywares, Trojan Horse, etc.

  • Conduct repairs and/or complete fresh installation of operating systems including Windows 7 and Windows 8.

  • Create detailed documentation and processes that will save the date many times, over and over again. It is critical to document trouble cases in the master knowledge base so you and others can benefit from the accumulated knowledge.

  • Travel 55 percent of the time within Miami-Dade and Broward counties. Traveling expenses covered by the company.

  • Follow- up on open tickets. Think about it, it is more than a ticket. It is someone frustrated with a computer-related issue that is waiting for you to make the magic happen. So, keep the person in the loop via email and/or a phone call.

  • Produce timely and detailed service reports and follow company processes and procedures.

  • Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers.

  • We know that you love challenges and new opportunities. So, as part of your career development, we will always provide new opportunities via projects or special tasks as needed.

Values and personality attributes that we are looking for:

More than anything else, our core values represent who we are as a team, as people, as an entity. They are our highest priorities and fundamental driving forces. As such, we can train you on technical skills, but we will never trade-in our core values. We expect you to:

  • Be Respectful. Hold esteem for the dignity and autonomy of each person, universally recognizing the rights and differences without judgment.

  • Have a High Level of Integrity. Be truthful and pure with strong moral principles to guide conduct and dealings transparently, honestly and ethically. Always!

  • Think Sustainable. Maximize productivity by creating balance and prioritizing conservation & resource efficiency in all we do, today and tomorrow.

  • Empower Yourself and Others. Share your knowledge, embrace the dream, take initiative, make decisions and own the problems. Be the change that you want to see in the world. Help others develop confidence in their own capacities.

  • Embrace your Passion. Engage your heart, mind, and soul unconditionally to help businesses & people—those who touch our own lives & those we may never even meet.

  • Remain Adaptable. Always be ready, fluidly adapting to new circumstances without ever losing sight of our core values.

Education, skills and certifications:

  • Must be enrolled or have completed a college degree – AA, AS, BS, or BA.

  • English and/or Spanish – bilingual preferred but not required.

  • A+ Certified will be nice. Network+ very nice too.

  • Inquisitive and almost a perfectionist.

  • Persistence and analytical skills.

  • Focus and detailed oriented.

  • Outstanding customer service skills.

  • Ability to identify and protect confidential information.

  • Ability to manage simultaneous and conflicting priorities in an effective manner.

  • Ability to manage to and meet deadlines.

And here some of the benefits:

  • Must be enrolled or have completed a college degree – AA, AS, BS, or BA.

  • English and/or Spanish – bilingual preferred but not required.

  • Medical  and dental insurance.

  • Paid vacations and unlimited unpaid vacation. Yes you read right, unlimited vacation as long as there are no abuses.

  • Participation in our profit sharing plan. You can take home up to 5% of the company’s profit if you win our MVE annual award.

  • Day trips. Shift gears and explore adventures with your team out of the office.

  • Career development plans. We really want you to grow and become the best at what you love.

  • Invent the future. We allocate company time for you to explore new technologies and find better and more efficient ways to help our customers.

  • Participate in community events and random acts of kindness (RAKs) to support those living in extreme poverty and homelessness.

Apply Now!

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